Refunds for Services are only available where explicitly stated on the sales page or in a written agreement.

To be eligible for a refund, you must meet all of the following conditions:

1. The refund request is submitted within the timeframe specified at the time of purchase (if applicable);

2. You provide proof of purchase, such as an order confirmation or receipt;

3. You have actively engaged with the Service and attempted to complete the program, course, or challenge in accordance with the instructions provided;

4. You have complied with all program rules and terms, including those outlined in the Terms of Service and Community Guidelines (if applicable).
   
   

Refund requests that do not meet these requirements will not be approved.

Refunds will not be provided under the following circumstances:

1. You change your mind after purchasing the Service;

2. You claim the Service did not produce specific results, including improvements in training, dog behaviour, or program outcomes;

3. You have accessed, downloaded, or shared any digital content or resources included in the Service;

4. You attempt to obtain a refund via a chargeback or dispute with your payment provider without first contacting Detection Dog University;

5. You fail to comply with the Terms of Service, Community Guidelines, or program instructions;

6. Any circumstances not explicitly covered in this Refund Policy or on the applicable sales page.
   
   

Detection Dog University reserves the right to deny any refund request if it determines that the above conditions have not been met.

To request a refund for a Service, you must follow the steps outlined below:

1. Contact Detection Dog University by email at support@detectiondoguniversity.com with the following information:

2. • Full name used for the purchase

   • Order number or proof of purchase

   • Reason for the refund request

3. Submit your request within the timeframe specified on the relevant sales page or program terms (if applicable).

4. Allow up to 14 business days for Detection Dog University to review your request.

5. If your refund is approved, it will be processed via the original payment method unless otherwise agreed in writing.

6. Refunds are subject to verification of eligibility and compliance with this Refund Policy.

7. Detection Dog University reserves the right to deny any refund that does not meet the requirements outlined in Sections 2 and 3.

Nothing in this Refund Policy limits or excludes your rights under applicable consumer protection laws, including the Australian Consumer Law (ACL), which may provide you with remedies that cannot be excluded by contract.

By purchasing any Service, you acknowledge that:

1. You may be entitled to a refund, replacement, or other remedy under the ACL if the Service is faulty, not as described, or fails to meet statutory guarantees;

2. This Refund Policy is intended to provide clarity on the Company’s standard procedures, but it does not override rights granted by law;

3. Any questions or complaints regarding statutory consumer rights may be directed to Detection Dog University at support@detectiondoguniversity.com.
   
   

Detection Dog University will always comply with applicable laws while processing refund requests, in addition to following the procedures outlined in Sections 1–4 of this Policy.